Our Policies

 

  • Dunne & Ryan – Booking Terms & Conditions

    Last updated: March 2025

    These Booking Terms & Conditions apply to all travel arrangements made with Dunne & Ryan (“we,” “us,” or “our”). Please read them carefully. By submitting a payment or deposit, you acknowledge and accept these Terms & Conditions in full.

    1. Booking & Contract Formation

    A binding contract is formed once Dunne & Ryan has received the required deposit or payment and has confirmed the booking in writing.

    Payment of any amount constitutes acceptance of these Terms & Conditions, whether made directly by the client or by a travel advisor acting on the client’s behalf.

    All itineraries are custom-designed and involve third-party suppliers. Availability cannot be guaranteed until services are confirmed and deposits are received.

    2. Payment Schedule

    Standard Bookings

    A 30% non-refundable deposit is required to confirm the trip and secure services.
    The final balance is due 60 days prior to travel, unless otherwise agreed in writing.

    Last-Minute & Bespoke Bookings

    For trips booked within 60 days of departure, or for highly customized, short-notice, or complex itineraries:

    • Full payment may be required at the time of booking, or

    • An accelerated payment schedule may apply, depending on supplier requirements.

    As a bespoke travel service, Dunne & Ryan reserves the right to make case-by-case exceptions or adjustments to deposits, payment schedules, or terms at our sole discretion. Any such exception must be confirmed in writing and does not set precedent for future bookings.

    Failure to submit payment by the stated due date may result in automatic cancellation, with applicable cancellation penalties enforced.

    3. Accepted Forms of Payment

    We accept the following payment methods:

    • Credit or debit card

    • Bank transfer / wire

    • Check

    All invoices are issued in USD, unless otherwise specified.

    Payments made via bank transfer, wire, check, or cash receive a 2.9% discount, reflecting avoided card processing fees. This discount applies only if funds are received and cleared in full by the due date.

    Credit card payments are processed at the full invoiced amount.

    4. Pricing, Currency & Surcharges

    All pricing is subject to currency fluctuation, supplier-imposed increases, and taxes or surcharges introduced after booking. Unavoidable increases imposed by suppliers may be passed on to the client.

    Once final payment is received, pricing is locked unless changes are requested by the client.

    5. Changes to a Confirmed Itinerary

    Requests to modify a confirmed itinerary are subject to supplier availability, additional costs, and possible re-planning or administrative fees.

    While we will make reasonable efforts to accommodate changes, availability, pricing, and outcomes cannot be guaranteed. All additional costs must be paid prior to confirmation.

    6. Cancellations & Refunds

    All cancellations must be submitted in writing.

    Because all trips are custom-designed and rely on third-party suppliers:

    • Deposits are non-refundable

    • Refunds are governed strictly by supplier cancellation policies

    • Many services become non-refundable once booked, including accommodations, private drivers, guides, ticketed events, and experiences

    Cancellation Schedule

    • More than 60 days prior to arrival
       Deposit forfeited; any unrecoverable supplier costs apply

    • 60–30 days prior to arrival
       Forfeit 50% of total trip cost

    • Less than 30 days prior to arrival
       Forfeit 100% of total trip cost

    No refunds are issued for unused services, missed experiences, or early departures.

    Planning, design, and administrative time is non-refundable under all circumstances.

    7. Ticketed Events, Golf & Special Activities

    Ticketed Events & Tee Times

    Ticketed events and golf tee times must be paid in full before purchase, are subject to availability, and are non-refundable once booked.

    Golf

    Due to the inflexible nature of golf suppliers:

    • All golf bookings are 100% non-refundable

    • Full payment is required upfront

    • No deposit option applies

    Golf equipment (clubs, caddies, carts) is not included unless explicitly stated and must be requested in advance.

    8. Travel Insurance

    Comprehensive travel insurance is strongly recommended and may be required. Insurance should cover trip cancellation and interruption, medical expenses, baggage loss, and supplier insolvency.

    Dunne & Ryan is not responsible for losses resulting from weather, illness, government action, strikes, acts of God, or other circumstances beyond our control.

    9. Client Responsibilities

    Clients are responsible for:

    • Valid passports, visas, and entry requirements

    • Personal health, fitness, and mobility suitability

    • Arriving on time for all scheduled services

    Failure to meet requirements does not constitute grounds for a refund.

    10. Lost or Damaged Property

    Dunne & Ryan is not responsible for loss, theft, or damage to personal belongings, or for inconvenience, distress, or loss of enjoyment resulting from the acts or omissions of third-party suppliers.

    11. Special Requests & Dietary Requirements

    Special requests, allergies, or dietary requirements must be disclosed at the time of booking. While we will communicate requests to suppliers, fulfillment is not guaranteed and does not form part of the contractual obligation.

    12. Force Majeure

    Dunne & Ryan is not liable for failure to perform services due to events beyond our control, including but not limited to natural disasters, pandemics, strikes, war, terrorism, or government restrictions.

    13. Supplier Responsibility

    Dunne & Ryan acts solely as an agent arranging services provided by independent third parties and is not liable for supplier insolvency, operational changes, or service substitutions made for reasons beyond our control.

    14. Governing Law & Jurisdiction

    These Terms & Conditions are governed by the laws of Ireland, and any disputes shall be subject exclusively to Irish jurisdiction.

    15. Changes to These Terms

    We reserve the right to amend these Terms & Conditions at any time. The most current version supersedes all previous versions.

    16. Accounts Contact Information

    Dunne & Ryan – Accounts
     Email: indelible@dunneandryan.com
     Phone: +1 (952) 454-5161

    © 2025 Dunne & Ryan. All rights reserved.

    “The world is full of magic things, patiently waiting for our senses to grow sharper.”
     — W. B. Yeats


  • Privacy Policy

    Last updated: March 2025

    Dunne & Ryan (“we,” “us,” or “our”) operates the website www.dunneandryan.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information provided by visitors to our Site and clients who engage our services.

    By using our Site, you consent to the practices described in this Privacy Policy.

    1. Information We Collect

    Personal Information

    While using our Site or engaging our services, you may voluntarily provide personally identifiable information, including but not limited to:

    • Name

    • Email address

    • Phone number

    • Postal address

    • Travel-related details necessary to plan your trip

    This information is collected only when you choose to provide it.

    Usage & Log Data

    Like many website operators, we automatically collect certain information your browser sends when you visit our Site (“Log Data”), which may include:

    • IP address

    • Browser type and version

    • Pages visited

    • Time and date of visit

    • Time spent on pages

    • Referring URLs

    This data helps us understand how visitors use our Site and improve its performance and usability.

    2. Use of Information

    We use collected information to:

    • Provide and manage our services

    • Communicate with clients and travel advisors

    • Respond to inquiries

    • Improve our website and offerings

    • Send relevant updates, newsletters, or marketing communications (where permitted)

    You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

    3. Analytics & Third-Party Services

    We may use third-party services, such as Google Analytics, to help analyze how the Site is used. These services collect information sent by your browser as part of a web page request, including cookies and IP addresses.

    Third-party service providers have their own privacy policies governing how they use such information.

    4. Cookies

    Cookies are small data files stored on your device that help improve website functionality and user experience.

    We use cookies to:

    • Understand site usage

    • Remember preferences

    • Improve performance

    You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some portions of the Site may not function properly if cookies are disabled.

    5. Sharing of Information

    We do not sell, rent, or trade personal information.

    We may share personal information only when necessary:

    • With trusted suppliers or partners to deliver requested travel services

    • To comply with legal obligations

    • To protect our rights or property

    All such sharing is limited to what is necessary and appropriate.

    6. Data Security

    We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

    7. Data Retention

    We retain personal information only as long as necessary to:

    • Fulfill the purposes outlined in this policy

    • Meet legal, accounting, or operational requirements

    8. Your Rights

    Depending on your location, you may have rights to:

    • Access personal information we hold about you

    • Request correction or deletion

    • Withdraw consent to communications

    Requests can be made by contacting us using the details below.

    9. External Links

    Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to this page.

    Continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

    If material changes are made, we may notify users via email or a notice on the Site.

  • Our Process

    At Dunne & Ryan, every journey begins with listening. We design bespoke travel experiences with intention, discretion, and care—quietly managing the details so the experience itself feels effortless.

    Whether you are a client planning a private journey or a travel advisor partnering with us, the process is thoughtful, collaborative, and grounded in clarity.

    Step One: Initial Inquiry

    The process begins with an inquiry—either directly from a client or through a trusted travel advisor.

    At this stage, we gather:

    • Travel dates and destinations

    • The style, pace, and purpose of the journey

    • Any non-negotiables, preferences, or special considerations

    This allows us to assess suitability, availability, and scope before moving forward.

    Step Two: Design & Direction

    Once alignment is confirmed, we begin shaping the journey.

    Using local insight and long-standing relationships, we:

    • Identify the most appropriate accommodations and routing

    • Curate experiences that reflect place, people, and season

    • Balance structure with space, intention with ease

    What emerges is not a template, but a direction—one rooted in how the journey should feel.

    Step Three: Proposal & Review

    You will receive a detailed proposal outlining:

    • The recommended itinerary and overall flow

    • Key inclusions and logistics

    • A clear investment overview

    This is a collaborative phase. Refinements are welcome, and decisions are guided with clarity, practicality, and respect for availability.

    Step Four: Confirmation & Deposit

    Once the proposal is approved:

    • A 30% deposit confirms the booking

    • Services move from provisional to active confirmation

    • Availability is secured where possible

    At this point, planning transitions into coordination, and the journey begins to take shape behind the scenes.

    Step Five: Coordination & Refinement

    Following confirmation, our team manages the details.

    This includes:

    • Finalizing reservations with trusted local partners

    • Aligning timing, routing, and logistics across regions

    • Communicating selectively as milestones are reached

    Minor refinements may be accommodated during this phase, subject to supplier terms and availability.

    Step Six: Final Balance & Preparation

    The final balance is due 60 days prior to travel, unless otherwise agreed.

    As departure approaches:

    • Remaining services are confirmed

    • Your itinerary is finalized for travel

    • Pre-departure guidance is shared at the appropriate time

    Preparation should feel reassuring—not overwhelming.

    Step Seven: Travel, Supported

    While you travel, we remain quietly available.

    Should something shift due to weather, timing, or circumstance, we work with our local partners to respond with care and discretion—always in service of the overall experience.

    In Partnership

    For Travel Advisors

    Dunne & Ryan operates as a discreet, behind-the-scenes partner. We respect your client relationships, communicate transparently, and execute with care so you can remain confidently front-facing.

    Our role is to support your vision with:

    • Local insight and trusted supplier relationships

    • Clear communication and operational precision

    • Thoughtful execution aligned with your standards

    We work collaboratively, protect your client relationships, and act as an extension of your brand on the ground.

    For Clients

    For clients, Dunne & Ryan serves as a single point of contact—quietly managing complexity and coordinating trusted local partners so the journey unfolds with ease.

    You can expect:

    • Clarity from first conversation through return home

    • Continuity across every stage of the journey

    • Careful attention to detail without unnecessary noise

    Our role is to ensure the experience feels natural, seamless, and deeply considered.

    In both cases, the approach is the same:
    measured, collaborative, and intentional.

    Every itinerary is bespoke.
    Every decision is made with care.
    Every journey is designed to feel as natural as it is considered.


 
Ask a question